The Body

SECTOR 4 accepts returns or exchanges within 14 days of delivery. The customer must contact us at hello@sector4.se within 14 days after recieveing the item(s). Return shipping is paid by the customer. Refund is issued within 10 days after we recieve the returned item(s). 

Customised SECTOR 4 items are final sale and cannot be returned or exchanged for any reason except errors made in the production of the item(s).

If there is a fault in production you must send an email explaining in detail what the problem is, where and when you bought the piece, and your order number if applicable. You may be asked to provide a digital photo of the problem before we agree to remake your piece. Sale of discounted items are final and cannot be returned, exchanged, or refunded.

Our normal shipping time is 7-14 days, depending on the country of the recipient. Shipping to countries within Scandinavia is normally faster. The recipient is responsible for all import duties, taxes, and extra costs associated with package entering the destination country.
 

We ship worldwide using standard post for orders of 15 items or less. For orders of 15 items or more, we ship with an expedited service, such as DHL, or similar. For all U.S. orders a signature might be required upon delivery.
 

If your package is returned because the address is incomplete, incorrect, not found, or because the package was unclaimed, we will not resend the package without additional payment for the cost of resending. If your package is lost because the address is incomplete, incorrect, not found or because the package is unclaimed, SECTOR 4 will not make a refund. When the customer selects Non-Tracable Shipping, SECTOR 4 or the shipping carrier cannot trace the package outside Sweden and will not refund a lost package until it is returned to us. SECTOR 4 is not responsible for items damaged, lost or stolen in the mail or customs. Please make sure your address is correct, complete, current, and that there is always someone available to claim the package.